Quality service is the key differentiator between SBJ Corporate and our competitors. Many of the elements will be the same but it is the depth of our commitment that is different, and that applies in all areas including:
- Understanding our client's business - its culture as well as its operations
- Innovative insurance programme design - challenging insurance market stereotypes as well as regularly reviewing the balance between insurance and risk retention to reflect changing circumstances both for our clients and the insurance market
- Tough negotiators on cover as well as price - involving the core service team directly in negotiations with underwriters
- Partnership with our client's internal team, whether a formalised insurance department or a more limited management team only, but always seeking to control and support the objectives agreed between us
- Claims administration as part of the core service - combining efficiency for routine losses with support on major incidents together with analysis and review to provide input into risk management initiatives
- Bespoke approach to risk management services - both strategically and in detailed advice in key areas such as asset protection, business continuity planning and health and safety for employees or the public
- Focussed use of software for claims analysis via a flexible bespoke system to meet the needs of both special groups, for example property owners, and clients who incur high volumes of losses
- Access to our client extranet facility which includes the ability to reference policy wordings and other specific detail
- Quality of communication - its detail, thoroughness and timelines
People
Insurance is a people business. Our people are the best in the business and we are continually looking to strengthen our team by recruiting the best from the insurance industry and universities. We train them both internally and externally and in an industry where poaching of staff is endemic, few leave SBJ Corporate. Our workforce is dedicated and motivated, delivering first class service to our clients. As a client of SBJ Corporate, our service will be provided by a small team headed by an Account Director supported by a number of specialists all accessed from one office being either New Malden or Stockport.
